Refund Policy

🧾 Refund & Returns Policy

Thank you for supporting Stew-Art915. Every piece of art is created with care, and I want you to feel confident in your purchase. Below is my refund and returns policy for original artwork, commissions, and digital downloads.

🎨 Commissions

• Deposit: A non-refundable deposit of £200 is required to begin commissioned work. This covers the sketch phase and initial concept development.

• Refunds at Sketch Phase: If you choose to cancel your commission during the sketch phase — before the main work begins — you may request a refund for any amount paid beyond the deposit.

• Completed Commissions: Once the final artwork is completed and approved, it is non-refundable.

🖼️ Original Artwork & Prints

• Damage on Delivery: If your artwork arrives damaged, you are eligible for a full refund or a replacement commission at no extra cost.

• Return Shipping: I will cover the cost of return shipping for damaged items.

• Request Timeframe: You must contact me within 24 hours of receiving the artwork to request a refund or replacement.

💻 Digital Downloads

• All digital downloads are non-refundable once delivered, unless there is a technical issue preventing access.

📧 How to Request a Refund

To request a refund, cancellation, or report damage:

1. Email me at commissions@stew-art915.com

2. Include your order number, reason for request, and any relevant photos:

   • For damaged items: photos of the packaging before opening, and of the artwork or frame damage.

   • For sketch phase cancellations: reference the sketch provided.

🔄 Alterations

• Minor alterations to sketch work may be requested before the main artwork begins.

• Once the final piece is completed, no changes can be made.